Frequently asked questions

 

Q. Do I have to sign up monthly? 

A. Yes, for the child to see significant progression it is recommended to attend a minimum of 12 classes 

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Q. Do I get a refund if I cannot attend the class?

A. Unfortunately a refund for missed individual classes will not be possible. However, you can get a friend to sub in for the missed session.

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Q. Is the class on the same time every week and indoors?

A. Yes, 2.5-3.5 class 9am-9.45am, 3.5-4.5 class 10am-10.45am, 4.5-5.5 class 11am-11,45am.

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Q. How do I cancel my membership?

A. Cancelations need to be made 48 hours before the next class by email activelearnersie@gmail.com or via the website.

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Q. I have two children that I would like to sign up, are there any discounts?

A. Yes, 25% discount for 2 children in the same family. 

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Q. Do parents have to stay for the class?

A. Yes, parents are required to stay for the full duration, and encouraged to take part.

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Q. I want my child to just play soccer, can I just bring him/her to those classes?

A. No, these sports are just a facilitator to learning running, jumping and kicking and being more athletic.

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Q. How long are the classes?

A. All classes are 45 minutes in length